Orange County’s Xtreme Xcellence Auto Detailing

Get’s the Most From “Detailer’s Weekend” Event

Any detailer who thinks that after 10, 15, or 20 years, they can’t possibly learn anything new about detailing by taking a refresher course, or periodic re-training is like a winning Super Bowl quarterback who thinks they no longer have to practice with the team to keep winning. I feel very fortunate to be part of Renny Doyle’s Detailer’s Network because he places so much importance on working as a team of like-minded professionals.

I just returned from a 6-day “Spring Detailer’s Weekend” at Renny’s Detailing Success in Big Bear, CA, and there were as many veteran detailers there as there were younger professionals. I can assure you no one was bored or rolling their eyes with derision. We stayed much too busy getting better at what we do!

The rapid-fire evolution of auto appearance products and equipment technology directly affects detailing technique. The downside to technological advancement, however, is the difficulty in keeping customers apprised of their options. They hear about greener technology and durable coatings and waxes, but the messages can be confusing. Since some options are more expensive than traditional methods, customers aren’t sure whether the newest is necessarily best for them.

On Tuesday, we discussed implementing a profitable European model called “Open Garages”, where we open our shops periodically to customers for demonstrating new products and techniques to customers. There is nothing more effective than showing a customer the difference between using traditional chemical-based products, and a newer, greener, more innovative product, or technique.

On Wednesday, we got a good inspirational session on role-playing sales techniques. Sales is a part of the business you rarely learn in most detailing classes, but let’s face it. Without new customers, you see no growth and we discussed ways to educate our present clients in how our continuous training could help them protect the value of there vehicle - without wasting thousands of dollars in a new paint job with our detailing techniques.

By Thursday, we got into hands-on technique. Hand and machine sanding, and scratch removal are intricate, precision processes. When you consider that the thickness of an automobile’s clear coat is less than the thickness of a dollar bill; and over the lifetime of a car, you would never want to remove more than 25 percent of that thickness; you can understand why a process called wet sanding or grit sanding sounds harsh. Add to that a powerful electronic machine that if misused, could burn through the clear coat and paint down to the metal. You can imagine the importance of knowing what you are doing when color-correcting an $80,000 vehicle. I would say that the car owner driving a $10,000 car wouldn’t appreciate it either!

Some fine instruments on the market today actually replicate natural hand-movement, but handling different types of polishers, and understanding under what circumstances to use one over another requires knowledge of each option. With the ever-widening option in polishers on the market today, I don’t think we can ever learn too much about the processes.

Friday, we covered interior detailing. All detailers know that people eat, drink, smoke, play, and sleep in their vehicles. They haul everything from a dirty gym bag full of smelly socks, to garbage, pets, wet beach towels, and muddy boots. Sometimes cleaning the inside of a vehicle with it’s carpets, fabrics, and upholstery; and all its nooks, crannies, and decorative trim, is very time-consuming. We shared ways to get this process down to a science without sacrificing quality. On Saturday, we applied the same theories to quickening our exterior detailing services in order to increase the number of vehicles we can handle in a day.

The weekend ended on a fun note with free ski or snowboarding lessons. For a resident of Southern California’s sunny Orange County, we prefer to keep our skis on the water!

Now, we're back in town as your preferreed professional Orange County mobile detailing specialists, and ready to help YOU.












Xtreme Xcellence’s Rigo Santana & the Detailing Success Network Perform Paint Correction Miracles

Damage to your vehicle’s clearcoat caused by environmental fallout like carbon black build-up, industrial pollution, and acid rain is to be expected, but when you take your vehicle to a so-called professional detailer, you certainly do not expect them to burn away the clearcoat and expose the paint while supposedly polishing your beautiful automobile to a perfect shine!

The Orange County Professional Detailer Challenge

Unfortunately, it happens when you take your vehicle to an inexperienced detailer, and that is exactly what happened when Roger took his 2007 BMW to a non-licensed and non-certified detailer in Southern California for a routine exterior cleaning. The result was disastrous.

Desperately seeking a solution for how to repair the paint on his wounded Beamer, Roger hit the jackpot when he bumped into Orange County auto detailing professional Rigo Santana of Xtreme Xcellence.

Orange County Detailer Xtreme & Team to the Rescue!

A member of the elite professional detailing team known as the Detailing Success Network, Rigo and his colleagues, led by mentor and master detailer Renny Doyle, just happened to be attending an Orange County training seminar in Lake Forest to receive their master certifications in the application of Gtechniq coatings.

“Roger was sick over the damage this guy did to his paint and was frantically looking for someone who could advise him on what to do,” Rigo says. “When he saw the high level of paint correction and careful handling of the paint our skilled team used while applying Gtechniq, he realized that if it could be fixed, we could fix it!

“The Beamer looked beaten up,” Rigo continues. “Over the lifetime of the car, you would not want to remove more than twenty-five percent of the thickness of the clearcoat, but this other so-called detailer had cut completely through the clearcoat nearly to the paint, almost destroying it.”

Multi-stage paint correction is an artistic skill that demands finesse, patience, focus, and an unfettered passion for perfection. Roger not only stumbled upon one of the finest paint correction specialists in the country, but Rigo was accompanied by the entire West Coast Detailing Success Network team ― the most experienced paint perfection specialists and detailers in the world, all under one roof!

“We look at this kind of project, where a reckless detailer has almost destroyed the value of this man’s investment, as well as the beauty of the automobile itself, and we go to work! This is what we do!” Rigo explains. “By pooling years of experience, all our resources, and sharing knowledge, we were able to bring the paint back and stabilize it well enough to save it. Once we accomplished that, we finished it off with a durable, long lasting protective sealant."

Overwhelmed by the results, when the team was finished with Roger’s 2007 BMW, it looked like he drove it off the lot new in 2013!

Now Roger can brag to his colleagues about how he had his car detailed by the same team of Orange County professional detailers who detail Air Force One and other museum treasures!



Figure 1 - A reckless attempt at polishing from an inexperienced detailer had nearly destroyed the paint on Roger’s 2007 BMW.

Figure 2 - The BMW looked beaten up without its clearcoat

Figure 3 - "When we saw the value of this man's investment nearly destroyed, we went to work," says Orange County mobile auto detailer, Rigo Santana.

Figure 4 - Roger's 2007 BMW now looks like a 2013!

Vets Free Car Wash

Xtreme Xcellence is proud to be a part of the Grace For Vets car wash program. Grace For Vets has been providing free car washes for veterans and service personnel on Veterans Day since 2004. Across the nation, hundreds of car wash organizations participate in this program to honor and show support for the men and women who risk their lives to protect our freedom.

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